It's nice to see Dominic from Sonicblue stand up and take responsibility for all the mistakes which relate to support/customer services. But all should remember: this is an unofficial empeg BBS as stated before. If you, as a customer, keep on ranting about mistakes and taking on a very nasty tone with your posts, realize that you, yourself, are also taking part in deteriorating the SB-customer relationship. After all, as far as I can tell, the overall picture is that support has been good. If it would be bad, Sonicblue's attitude would be of "you have a problem, so have others, we don't care anymore". Luckily this is not the case!

Edwin de Vaan
mk2 rev.7 # 080000263 (queue 1232) 6+20Gb blue/red