Rob, Hugo and all the guys@empeg did an incredible job of building goodwill and establishing themselves as an organization devoted to customer service that went far beyond anything any of us had ever experienced in the past.

It grieves me to see Sonic|Blue and Digital River squandering this hard-won and well-deserved reputation just as though it didn't matter.

Whether it is through incompetence or indifference, the damage is done and will be a long time mending. Remember all the worries and concerns we expressed when word first came out about the sale of empeg to Sonic Blue? Well, as I said then, they're not our guys at empeg any more.

A lot of our fears have been realized.

Sigh...

tanstaafl.

"There Ain't No Such Thing As A Free Lunch"