Hi,

Like some others I'm in "Pending Shipment" hell ;-). Let me describe my situation:

* On 8/27 I ordered my tuner - which was listed as "In Stock".
* I promptly received an order confirmation
* Supposedly the tuner is still "in stock" but my order is still pending shipment almost 15 days after ordering.

The thing which really bothers me is that no one at SonicBlue seems to know or care about the problem. I've sent email to the address which Rob provided here - but I receive only an automated reply saying it will be several more days before SonicBlue will even provide status on my order.

Help! Has anyone found how to get a human from SonicBlue to fix this problem? It appears to be happening to others.

Even though I must say that SonicBlue customer service appears to be run by monkeys - I love those UK Empeg guys. You are all wonderful!

I think poorly of the SonicBlue headquarters folks who are just down the road from my office. I've also heard rumors that Digital River is going under.