If you had the first idea how much time and effort (former) EMPEG people have put into trying to get these damn tuners into stock you might have rephrased a few of your statements.

It's rapidly approaching the time that I need to make clear my job role of the past nine months - "Development Manager, SONICblue Engineering" - and limit my involvement to only those issues that directly relate to that (very full time) role. It's because I DO care that I've spent countless hours TRYING to fix issues like this.

If you want your money back, you need to talk to SONICblue. There is no empeg any more.

Rob