Got my Rio in the mail almost a week ago and i'm pretty hyped about it! Haven't used it much, YET as i am still working on the install. But really i think this is a great product. i did recieve a remote with a damaged button though, works, but the button stays depressed. Kinda annoying too.. i've called and emailed Sonic Blue. Question is who DO i contact... i understand it'll take a while to answer email's but the time waiting is gonna be wasted if i sent to wrong addy/department and i'm just trying not to procrastinate. i'm patient... and also i took the faceplate off and my blue screen is kinda bent... it came like that. Doesn't show though and it came with smudges so i took it off to clean. Just a little nick pick.

email carsupport@riohome.com. There's no telephone support for the car player anymore.

Second thoughts - I should make that clearer. There is telephone support for the player, but it is very limited as I work odd hours and often from home, so I encourage people to use email as you will get a much faster response.

I had a similar problem with the buttons - it was fixed by slackening off the screws holding the faceplate on the left hand side, and realigning it slightly.

Paul

...screws holding the faceplate...

I think he means that the remote buttons stick --- not the empeg buttons.

//matt

I sent an e-mail to the support address on sunday about a bad ide cable, and I haven't heard anything back yet...
Is that e-mail address still being monitored?

Thanks,

-Dan

carsupport@sonicblue.com
carsupport@riohome.com
support@empeg.com

..should all work.

If you haven't had a reply since Sunday then either your email didn't arrive or the reply bounced. Try again!

Rob