FedEx called 12-12-00. Customs form 5106 "Importer ID" was required. I sent it back on the same day. That was 5 days ago. FedEx seems to be shy on people who can provide answers beyond what can be found by checking the tracking info.

They usually ask for importer ID, and it doesn't usually cause any delay at all. Armed with a tracking number you should be able to get an update from FedEx customer services, but if not please contact dispatch@empeg.com or support@empeg.com and someone here will chase it up.

Rob

The FDA (yes, the food and drug admin) finally noticed
there is an IR remote control included. They require
more paper work. :p --Glenn

>Hi,
>
>Believe it or not, its to do with the unit having a
>infared remote control, even though it contains as much
>power as a tv/hifi remote ! I will be ringing Fedex
>later ontoday to clarify the situation.

>Regards,
>--
>Abhi Karki, empeg Customer Services

Yeah, the FDA form goes out with every empeg - five copies are generated automatically, one of which is electronically imaged direct to the FedEx agent handling the import in the US.

We raised a major complaint about paperwork going "missing" all the time and got an assurance that it wouldn't happen any more. When FedEx called about this one I had a few words and they went away to fix it. I see from online tracking that it still isn't fixed so I'll give them a call today.

Abhi hasn't been here long and probably wasn't aware of this - sorry for any confusion!

Rob