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#200998 - 28/01/2004 09:55 Rio S10 Replacement help
lectric
pooh-bah

Registered: 20/01/2002
Posts: 2085
Loc: New Orleans, LA
For Christmas this year, I bought my little sister a Rio S10. Before Christmas rolled in, I opened the box so I could flash the firmware and upload some songs to it. It had some weird sort of thing going on. It would reboot itself any time you pressed any button. Including "play". This, needless to say, is a PITA. So, since Christmas is rolling in in 2 weeks, I decide to give her a broken player and then I'd return it for her for replacement after Christmas. No big deal. At least she had something to open, even if she couldn't play with it. Jump forward 4 weeks. The new player arrives in New Orleans so I can test it out and ship it overnight to her in Pensacola. I play with it for 4 hours, listening to the same songs over and over just to make sure it works. All seems fine, I ship it. Two days later she gets on a plane for London, where she'll be spending the next 4 months. The first email I recieve from her mentions that the MP3 player isn't working again.

The question.

How should she handle getting a replacement? I mean, all this shipping it about is getting expensive to the point of I should have just bought a new one. Is there anywhere in London she can take it? Is there anyone she can call other than in the uzbeckistan support center?

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#200999 - 28/01/2004 12:06 Re: Rio S10 Replacement help [Re: lectric]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
If she's near Cambridge any time maybe Hugo can fix it for her.

Rob

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#201000 - 28/01/2004 13:55 Re: Rio S10 Replacement help [Re: lectric]
RobotCaleb
pooh-bah

Registered: 15/01/2002
Posts: 1866
Loc: Austin
did this post get caught in some weird time vortex, or am i just missing something?

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#201001 - 28/01/2004 14:07 Re: Rio S10 Replacement help [Re: RobotCaleb]
lectric
pooh-bah

Registered: 20/01/2002
Posts: 2085
Loc: New Orleans, LA
No no... I was describing my thinking at the time. I should have said Christmas WAS rolling in. Sheesh. You heard what I meant.

Rob, assuming she were able to get to Cambridge, which shouldn't be a problem, how would we proceed? Should she call ahead? Unfortunately, she's 21 and not very computer savvy, so... Besides the fact that now that she's on another half of the world it's difficult to talk her through things.

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#201002 - 29/01/2004 06:03 Re: Rio S10 Replacement help [Re: lectric]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
Email Hugo and set it up with him - hugo@empeg.com

He loves to be volunteered for these things

Rob

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