I ordered a RioRiot from the Sonicblue website on January 11th and was told that shipping would take place within 24 hours. Well, here it is the 24th of January and I still do not have my RioRiot. I ordered this product well in advance to be used for a plane trip I am taking tomorrow. Was told today that it could take another two weeks. However, “they do have this more EXPENSIVE one available that they could ship out immediately.” Now, why would I want to pay more money and believe them that they will ship immediately when their track record so far sucks? Of course I have contacted customer service pertaining to this matter and I get ASIA. The three different individuals I spoke with basically they told me that customer service is NOT their primary concern and they can do NOTHING. I contacted the headquarters here in the states and I am waiting for a call back, however I do not anticipate that I will receive one. I got the voice mail for a Christy Krull, who apparently is the assistant to Jeff Hastings, the Director of Customer Service, however I do not believe that SHE is in fact his assistant. Isn’t this the “bait and switch” trick? And I might add, false advertising. Looks like Sonicblue will not receive anymore of my business.

This is pretty typical of my experiences with SonicBlue outside the empeg guys, too.

Yes, I had empeg problems and had to send it to Dave and received excellent repair service. Wish the rest of the company was like that!

I think most of us wish the any customer service experience with anyone was like the empeg customer service... Some of the best I ever had!
As for your current experience, ayup pretty much the same here...

By the way, since you are the grammar police, just thought I'd point out to you that Sonicblue does not have a capitol "B" in the name "blue." :-) Not trying to get into a p***ing match just having a little fun!

Am I slow? I have only just noticed the 'grammar police' tag!

Jeff Hastings is my boss (my boss's boss really), VP of Engineering. He has also now taken on Customer Care - hopefully to turn it around in the same way he has Engineering. The Engineering department is almost unrecognisable compared with a year ago - people are empowered and things work. I really hope he does the same with customer care.

Wow that's some serious butt kissing, I hope he doesn't read the BBS.

I forget the name of Jeff's assistant, but Christy sounds familiar. If you get no luck I'll forward your issue to someone who can help. It sounds like most of the people you've spoken with are out source people, which is no excuse as they are representing our company and our name.

Rob

Thanks, I've got my wife working on it as well. She's pretty tough when it comes to customer service issues. I just get mad and want to punch somebody. She's extremely persistent and usually wins.

Christy Krull, who apparently is the assistant to Jeff Hastings, the Director of Customer Service, however I do not believe that SHE is in fact his assistant

Kristine Crowell is Jeff's assistant - must be a southern accent or something!

Rob

Thanks for the correction on the name.

It's capital not capitol...

It's capital not capitol...

Ouch!...Oh, man, that's *gotta* hurt!

Touché, Touché. I stand corrected!! :-)

Wife's on a rampage. She's already sent an email to esales@sonicblue.com and cc'ed Jeff Hastings and Christine Crowell. I also mentioned this forum so maybe that "brown" on your lips will pay off.

Wife handled the situation. My Rio Riot arrived today! She said she spoke with a man by the name of Brian Daniels, who then passed her on to Bean (SP?) Landon. He worked to satisfiy her and 2 day aired my rio to HER. She also told Bean that many people were not too happy with the customer service. Hopefully, they will work it out.