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Repairs: Repairs

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#135086 - 14/01/2003 13:07 contacting support?
nikko
member

Registered: 15/01/2002
Posts: 122
I exchanged a few e-mails with David before the holidays about sending in my player for service. He didn't respond to my last message which I now realize is because he's moved on to bigger and better things. Who should I be e-mailing now? Thanks.

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#135087 - 14/01/2003 13:15 Re: contacting support? [Re: nikko]
tfabris
carpal tunnel

Registered: 20/12/1999
Posts: 31600
Loc: Seattle, WA
The same email address. It has not changed. Only the person answering the mail has changed.
_________________________
Tony Fabris

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#135088 - 14/01/2003 13:16 Re: contacting support? [Re: tfabris]
tfabris
carpal tunnel

Registered: 20/12/1999
Posts: 31600
Loc: Seattle, WA
Which reminds me I need to update that text a bit.

Anyone know if Empeg is still paying for shipping on warranty repairs?
_________________________
Tony Fabris

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#135089 - 14/01/2003 13:19 Re: contacting support? [Re: tfabris]
nikko
member

Registered: 15/01/2002
Posts: 122
Well, according to the last message I got from David, they were going to cover shipping both ways. Hope that hasn't changed.

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#135090 - 14/01/2003 17:18 Re: contacting support? [Re: nikko]
Laura
pooh-bah

Registered: 16/06/2000
Posts: 1682
Loc: Greenhills, Ohio
I'm still awaiting word to send mine back for repairs also. I'm sure that Rob will get around to it when he is ready to start receiving them.
_________________________
Laura

MKI #017/90

whatever

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#135091 - 15/01/2003 06:20 Re: contacting support? [Re: Laura]
revlmwest
addict

Registered: 05/06/2002
Posts: 497
Loc: Hartsville, South Carolina for...
I'm in the same boat with support. Rob told me two days ago that they were having trouble with Fedex?. Something about getting stuff shipped to him. Once the logistics get worked out he'll be up and running.
_________________________
Michael West

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#135092 - 15/01/2003 06:43 Re: contacting support? [Re: Laura]
Anonymous
Unregistered


Same here. I don't mind waiting. I just don't want them to forget about me.

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#135093 - 15/01/2003 06:52 Re: contacting support? [Re: ]
revlmwest
addict

Registered: 05/06/2002
Posts: 497
Loc: Hartsville, South Carolina for...
If anyone deserves the title "Unforgetable" its you....
_________________________
Michael West

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#135094 - 15/01/2003 08:02 Re: contacting support? [Re: revlmwest]
Anonymous
Unregistered


haha, thanks.

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#135095 - 15/01/2003 12:16 Re: contacting support? [Re: revlmwest]
schofiel
carpal tunnel

Registered: 25/06/1999
Posts: 2993
Loc: Wareham, Dorset, UK
Sorry, I should have posted here a little earlier.

I'll be honest - the changeover has not gone as smoothly as I (and I'm sure Rob) would have liked. I'm nearly there, and I will start hauling in the loose lines RSN.
_________________________
One of the few remaining Mk1 owners... #00015

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