It's up to you to prove to us when the player was bought. That means you should get a copy of the original receipt from the seller - just as you would expect to do when buying any second hand goods that are within warranty.

If need a warranty repair and you don't have proof of original purchase then the only hope you have is that the player originated from the empeg store (because we have all the sales records). In that case you will also be reliant on us contacting the original purchaser and confirming your ownership.

If the player came from carplayer.com or the US store then you will need documentation to support your claim.

This seems like a fairly obvious requirement to me.

Rob