They dented it to the point that it functioned improperly in some way. DiGNAN sent it back to me, then we sent it to UPS for the claim. They examined it for a few weeks and then sent it back to us. Then they wanted proof of its value. I insured it for $299. The receiver was not even made anymore, but some company on pricegrabber still had it listed for a high price, so I sent them that.

Then, we heard nothing for a while. Then we heard that they paid but someone in our factory took the money. That seems impossible to me. Eventually, they sent a guy in a suit over here to check everything out and discuss what's going on. We were then told to send them the receiver again. A couple weeks later we got the check. What a bunch of choads.