Be weary even after talking to a good rep. I too placed my order online and saw no change in my status. When I called the rep told me that there was no chance on me getting one. I asked her to cancel my order and bought one of the painfully priced ebay models.

That night I got another order confirmation (not cancellation mind you.) The next day I called and talked to another rep. He told me that my order was unchanged and that they don't have any real-time access to the SB inventory. Again I asked him to cancel my order. He told me that it was all set.

That night I got a shipping notice. I ended up getting my unit the next week.

My story has a happy ending (didn't think I would get a player period now I have two.) But I don't think the telephone operators are given enough info to definitively answer the "will I get one?" question.