IVRs, if done well, will aid the caller to getting information from the customer's database or speaking with the right CSR (as in a call director).

I'm sure you tell your customers not to do this, but it's always annoyed me when I enter all of this information to the IVR, like customer IDs, what my problem is, etc., and then, when I get a person to talk to, I have to repeat all of that information to them. I mean, what was the point of telling them the first time? Stalling?