Yeah, there are some serious disconnects going on over there. I just today got an RMA reply for my dead remote that has been taken care of for a couple of weeks now. It says i should fill out the RMA form only if i can't return the remote to a local vendor where i purchased the product (??). I already got the new remote thanks to ... umm... Patrick i believe the name was... i'm not at my computer so i can't check.. but.. it seems that unless you get in touch with someone on the riocar/empeg team directly, you're in for a ride.