Okay... I'm starting to get pissed! I ordered on monday & paid for 2 day shipping. I called once & the guy said that my order had problems 'probably due to browser issues'... even though I had received a confirmation email with an invoice. He said he would get back to me the next day & never did.

I kept watching the status of my order. It said 'processing order' or something for a few days. Now it says 'there are items pending shipping'.

Today I called & a chick answers & says that she doesn't know what is wrong with the order. She puts me on hold for a few mintutes, comes back and says she is talking to her supervisor. 10 minutes go by & she hangs up! WTF!??

I paid for 2 day shipping when the tuner was in stock. Now they don't even know what is happening with the order nearly a week later... Service has definitely gone DOWN since processes are switching from empeg to SonicBlue. When dealing with the empeg folks, I could get an answer within 10 minutes ANY time of the day. Now nobody seems to know what the heck is going on. I'd gladly pay premium prices to have service. I am a professional who doesn't have a lot of extra time to listen to stupid hold music.

Its too bad that when companies get successful they have to hide the intelligent people under two or three tiers of morons.

-Jeremy

Mk2/40GB/Blue