We use Ecrix drives at empeg - we have one on our mail/etc server, fatboy (used to be our compile server but is now too slow) and an ecrix autoloader on aphex. I've never had so little hassle from a tape drive - it just works.

That said, our autoloader isn't working atm as it needs a firmware upgrade, but ecrix support is good and they're sending out an upgrade (on tape) for the autoloader mechanism.

Hugo