I really hope they're not arguing with you over a technicality. I mean sure, the memory is probably not physically constructed by Dell, but you never dealt with anyone else and if Dell is going to put their brand all over a product and give you no alternate manufacturer to deal with, it's up to them to deal with you. I'm amazed that even their business support is so terrible.
I've been pretty happy with their business level support until now. And I don't think it's a "technicality", but that their records are incorrect. Dell does sell other manufacturers' memory, so it is possible that I bought memory from them that was "Smart Modular" branded. But I didn't.
And "Smart Modular" is the brand that they claim it is. But when I read data from the memory using dmidecode, it shows me that the part number is HYMP151F72CP4N3-Y5, which is a Hynix part number. So they're clearly just wrong.
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