In fact, we know for sure that they aren't. As seen in the Empeg Web Lite screenshot, the child of "Languages" is called "Chinese". There's nothing unusual about the word "Chinese", and it should be displayed. And in v3, unsupported Unicode characters appear as little squares; they don't disappear altogether.

Having said all that, I don't know what is going on here. Probably the database is corrupt in some peculiar way. But the Chinese-characters thing is definitely a red herring.

It does look a bit odd in the Empeg Web Lite picture that no length is listed for the "Languages" playlist. Is there normally a value there? If the database's "playlist" field is filled-in, but the "length" tag is zero, that might explain why different programs have different opinions on the playlist's contents.

Shonky, try deleting and rebuilding the database files, using the procedure listed in the FAQ under "My player takes a long time to boot and says it is Building Music Databases".

Peter