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I verified that my serial port is working by downloading a new bin file to my FTA satellite box

This doesn't mean you're using the right kind of serial cable to connect to the empeg. Maybe that's the only problem. Simple to fix, just make sure you're usin a null-modem cable to connect to the empeg.

(I don't know if the "FTA satellite box" that you are speaking of requires a straight through cable or a null modem cable.)
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Tony Fabris