I've been having some troubles lately with my Rio...I fired off the following email to support, but from what I've been hearing support is not getting back to anyone - I really need to fix this problem so any help would be appreciated...

Hello,

Let me start with some preliminary information. I have had my Rio/Empeg Car now for over a year and it has been great. Starting about 4-5 months ago I began to experience intermittent pops/clicks along with slight glitches in playback when using my unit in the car. In the last month or so, it has been doing this alot more consistently. Now about 60% of the time when I slide the Rio into the car sled and it powers up and starts to play music, I get nothing but the aforementioned pops and clicks....along with no music. However, the player appears to be operating perfectly ie. I can use all the functions on it, just no output. When I pull the unit out and push it back in (sometimes doing this multiple times) it will usually start to operate normally after that. I tried my friends unit in my car sled and it works perfectly, so I think we can eliminate any problems with the docking sled. Next we tried swapping wiring harnesses internally - but the same thing was still happening - and all the wires and connections on my harness and connector seem intact. We also tried my unit in his car and it does the same thing. I've tried reloading the original 1.00 software as well as many other versions to no success. It would be nice to be able to just replace a part on my own, but I'm not sure that's going to possible because I'm not sure what to replace. I would like to send my unit in for you to diagnose and fix if possible as this thing is irreplaceable (I'm sure you know that!). Please get back to me on what my options are as far as repair and/or further diagnosing.

Thanks

Rio Car #010101299