Dear Jonathan,

Your recent Rio order was not processed and has been cancelled. Your
credit card has not been charged.

Unfortunately, an error on our website allowed you and a limited number
of other customers to purchase products at little or no cost. Because
of this error, your order was not processed.

We apologize for any inconvenience this may cause you. Please accept
this $25 coupon good towards the purchase of any product on our
SONICblue website http://customer.sonicblue.com/cgi-bin12/DM/y/eCts0Em4M304h0lvY0CG
between now and June 30, 2003.


Your Coupon Code: XXXXXXXXX
For instructions on redeeming your coupon, please see below.


Best Regards,

Rio Audio Team
rioteam@customer.sonicblue.com
_________________________
~ John