I should point out that if the player was stolen from anyone other than empeg or SONICblue then we have no involvement in what happens to it. If a player was reported stolen, and a new owner emails the serial number to support, we will let that person know that there is a problem with the player. This is an unofficial service.

If the player was stolen from us then you'll find that our response will be reasonable and proportional to your involvement in or knowledge of that theft. In most cases we know who the thieves were because, frankly, a few hours of detective work on the net or on the phone seems to yield better results than the police can manage (or be bothered to manage).

Rob